AOL
MSN AND HOTMAIL
YAHOO! and SBC
EARTHLINK
BELLSOUTH
COX
COMPUSERVE
COMCAST
AT&T
CABLEVISION
OPTIMUM ONLINE
USA.NET
MAC.COM
ROAD RUNNER


AOL
Add us to your address book to receive our incoming e-mail messages:
1. Click the "Address Book" button on the AOL Mail page.
2. Click the "Add Contact" button.
3. Type customerservice@occasiontrackers.com into the "Screen Name" field and click "Save."
4. Make sure you click "enable links and images" to properly view our HTML emails.
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MSN and Hotmail
Add us to your "Safe List" to receive our incoming e-mail messages:
1. Click the "Options" link at the top right of your e-mail account.
2. On the left side of the page, click "Mail," and then click "Junk E-Mail Protection."
3. Click "Safe List."
4. Type customerservice@occasiontrackers.com into the open field and then click "Add."
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Yahoo! and SBC
Create a filter so that our e-mails always reach your inbox:
1. Click the "Mail Options" link in the top right navigation bar in your e-mail account.
2. Click "Filters" on the bottom left side of the page, under the Spam column.
3. Click the "Add Filter" link.
4. Type Occasiontrackers to the right of "From header contains:".
5. Choose the destination folder to which you would like the message delivered. The suggested destination is your inbox.
6. Be sure to click the "Add Filter" button to put your new filter into effect.
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Earthlink
Add us to your address book to receive our incoming e-mail messages:
1. Click on the "Address Book" link in your Web Mail account.
2. Click the "Add" button or "Add to Address Book" link.
3. Fill in our e-mail address: customerservice@occasiontrackers.com.
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BellSouth
BellSouth uses MailGuard to shield its users from unwanted spam. Unfortunately, this filter can mistakenly block messages you want to receive, such as e-mails from Occasion Trackers. Messages that MailGuard identifies as spam are automatically deleted unless you choose the "Review" option. The "Review" option stores spam for 7 days in a Web E-mail folder labeled MailGuard.
To turn on the "Review" option so that suspected spam messages will be stored for 7 days in a MailGuard folder:
1. Log in to BellSouth Web E-mail service, located at http://webmail.bellsouth.net.
2. Enter your username and password.
3. Click on "MailGuard Options" in the column on the left.
4. Select the "Review for 7 days" option, listed under "ON."
If you find that our e-mails are incorrectly being identified and filtered as spam, please forward one of our filtered e-mails to BellSouth at this_is_good@bellsouth.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help BellSouth improve their filtering technology.
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Cox
If you have activated Cox's Spam Blocker, you may have configured this service to "Delete incoming junk e-mail." This setting deletes suspected spam e-mails before you ever see them. Unfortunately, sometimes e-mails you want to receive, such as those from Occasion Trackers, may be deleted mistakenly in the process. To prevent this, select the "Label Junk E-mail as Spam" option through your account's Member Services. This setting will deliver all e-mail to your inbox, but messages that are suspected of being spam will include "spam" in the subject line of the e-mail. If Spam Blocker identifies our Occasion Trackers e-mails as spam, please submit this "false positive" to Cox at ThisIsNotSpam@cox.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Cox improve their filtering technology.
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CompuServe
Add us to your address book to receive our incoming e-mail messages:
1. Click the "Address Book" button on the Mail page.
2. Click the "Add Contact" button.
3. Type customerservice@occasiontrackers.com into the "Screen Name" field and click "Save."
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Comcast
If you have enabled Comcast's spam filtering, it can mistakenly block messages you want to receive, such as e-mails from Occasion Trackers. In fact, messages that Comcast identifies as spam are automatically deleted unless you choose the "Keep a Local Copy" option. This option creates a Webmail folder titled "Screened Mail," where all the pieces of suspected spam are placed.
To turn on the Screened Mail option:
1. Sign in to Comcast Webmail and select "E-mail Options" from the menu on the left.
2. Select "Spam Filter" from the "Mail Options" window.
3. Click "Edit/View Spam Filters" from the "Comcast E-mail Settings" list.
4. Select "Yes" to "Enable Spam Filtering."
5. To keep a copy of each message the spam filter removed from your inbox, select "Yes" to "Keep Local Copy." This moves each spam e-mail to the "Screened Mail" folder.
6. Click "Update" to enable spam filtering.
7. Note that the Screened Mail folder is created the first time you receive a piece of spam, not as soon as you enable the Screened Mail option.
If you find that our e-mails are incorrectly identified and filtered as spam, please forward one of our filtered e-mails to Comcast at this-is-not-spam@comcast.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Comcast improve their filtering technology.
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AT&T
AT&T uses Spam Blocker to automatically stop suspected unsolicited e-mail messages from reaching your mailbox. Unfortunately, this filter can mistakenly block real messages you want to receive, such as e-mails from Occasion Trackers. Messages that are identified as possible spam are automatically deleted unless you choose the "Hold for Review" option. This option stores questionable messages for 3 days in a Web E-mail folder labeled "Screened Mail Folder."
To change your e-mail preference to "Hold for Review," follow these steps:
1. Go to https://memberservices.att.net/msws/E-mailScreener.
2. Log in with your username and password.
3. Click on "Spam Blocker Options" or "Your Spam Blocker."
4. Select the "Hold for Review" option listed under "ON."
5. Click the "Submit" button.
If you find that our e-mails are incorrectly identified and filtered as spam, please forward one of our filtered e-mails to AT&T at this-is-not-spam@worldnet.att.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help AT&T improve their filtering technology.
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Cablevision
Occasionally, Cablevision mistakenly filters e-mails you want to see and routes them to your SpamAway bulk mail folder. Since SpamAway stores suspected spam for 7 days before deleting it, you can review all messages you receive. If an Occasion Trackers e-mail is incorrectly categorized as spam, please submit the e-mail to Cablevision at notspam@cv.net within 3 days of your receipt. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Cablevision improve their filtering technology.
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Optimum Online Webmail
Occasionally, Optimum Online mistakenly filters e-mails you want to see and routes them to your bulk mail folder. This is called a "false positive." If you see an Occasion Trackers e-mail falsely categorized as spam, check the box next to the message in your bulk mail folder, and then click the "This is not Spam" icon on the Webmail toolbar. If you already have the message open, simply click the "This is not Spam" icon on the toolbar within the message. In either case, once you click the icon, the message will be reported automatically to Optimum Online and relocated to your inbox. However, this will not immediately guarantee you will receive subsequent Occasion Trackers e-mails in your inbox.
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USA.NET
To configure your personal white list filters to ensure you'll receive mail from Occasion Trackers, please follow these steps:
1. Go into "Services" on the navigation bar on the left.
2. Click "White List Filtering."
3. Select "Override" and click the "New" button.
4. Type Occasiontrackers to the right of the "Subject contains" option.
5. Click "OK."
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Mac.com
If you see that our e-mails have been wrongly classified as junk, select the message and click the "Not Junk" icon in the toolbar. Or navigate the following path: Message > Mark > As Not Junk Mail. This will train the system to recognize that you want to receive our e-mail messages.
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Road Runner
Road Runner often blocks large ranges of IP addresses in an effort to protect its network from spam. Legitimate e-mail senders often get blocked in the process. It's as if Road Runner were blocking all incoming phone calls from an entire area code because of problematic phone calls from a specific phone number. Other than complaining to Road Runner's customer service, there isn't much you as a Road Runner customer are empowered to do to fix this situation. We are taking steps to resolve the issue with Road Runner; however, in the meantime, you may want to subscribe to our e-mails using an alternate address.
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